Refund Policy
We want every customer to feel confident buying from Prospecting OS. This policy explains when refunds are available, how they work, and how to request one. By purchasing the Service you agree to the terms below.
1. Monthly subscription plans (Pilot, Growth, Scale)
All monthly subscriptions come with a 7-day refund window from the date of first payment. If you are not satisfied within the first 7 calendar days of activation, email billing@flow-forges.com to request a full refund. We process approved refunds within 7 business days back to the original payment method.
After the 7-day window, monthly subscriptions are non-refundable for the current billing cycle. You may still cancel at any time to prevent the next renewal — cancellation takes effect at the end of the current paid period and you keep access until then.
2. Micro-Offer ($997 one-time)
The $997 Micro-Offer is a single-batch lead delivery and is treated as a deliverable, not a recurring subscription. The refund rule is:
- Refundable only if leads are not delivered within 5 business days of payment confirmation.
- Non-refundable once the lead batch has been delivered to your dashboard, regardless of conversion outcome.
Because lead data is irrevocable once delivered, we cannot refund after delivery. We strongly recommend booking a free strategy call before purchasing the Micro-Offer if you are unsure your ICP is a fit.
3. Growth plan performance guarantee
The Growth plan includes a written performance guarantee: if you do not receive at least 50 qualified, AI-scored leads in your first calendar month, your second month is provided free of charge and the team performs a complete ICP refinement session at no additional cost. This is offered in lieu of a cash refund. To invoke the guarantee email billing@flow-forges.com within 7 days of the end of your first billing cycle.
4. What is not refundable
- Subscription periods after the 7-day window has passed.
- Lead batches that have already been delivered.
- Third-party costs you incurred separately (Apify subscription fees, domain purchases, email infrastructure providers).
- Setup or onboarding fees once setup work has begun.
- Accounts terminated for breach of the Terms of Service (spam, abuse, fraud, illegal use).
5. How to request a refund
- Email billing@flow-forges.com from the address on your account.
- Include your account email, payment reference number, plan, and the reason for the request.
- We acknowledge within 1 business day and respond with a decision within 5 business days.
- Approved refunds are returned to the original payment method within 7 business days. Bank reversal time varies — most see funds in 3 to 10 business days.
6. Chargebacks
Please contact us before filing a chargeback. We respond to all good-faith refund requests quickly and fairly. Chargebacks filed without first contacting us may result in immediate account termination and forfeiture of any pending lead deliveries.
7. Contact
Refund and billing questions: billing@flow-forges.com